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For Travel Agencies (Call Centre Business)

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List of Services

Raise customer satisfaction by adding TASKAL Call Centre to your company's service.

BTM Expert Team

Staff (Japanese and other nationalities) proficient in major GDS will offer the same standard of quality and speed as your company.

  • Non-Office Hours Handling (Nighttime, Public Holidays)
  • Office Hours Handling (Reservation Agency Work)

Leisure Packages Team

With Certified General Travel Services Managers, we offer problem resolution that is in accordance with the Japan Travel Agency Act and at the same time, from the viewpoint of your company.

  • On-site emergency contact
  • Non-Office Hours Handling (Nighttime, Public Holidays)
  • Office Hours Handling (Reservation Agency Work)

Online Travel Team

We make it our duty to resolve issues through social grace regarding discrepancies in room type or overbooking.

  • Acting as a on-site emergency contact
  • Non-Office Hours Handling (Nighttime, Public Holidays)
  • Office Hours Handling (Reservation Agency Work)
  • Data entry service

Inbound and Multilingual Team

Our team is comprised of Japanese staff who are experts on major tourist locations across Japan and foreigners from various countries with overseas travel agency work experience.

  • Non-Office Hours Handling (Nighttime, Public Holidays)
  • Office Hours Handling (Reservation Agency Work)

On behalf of travel agencies
we help ensure that your customers have a pleasant trip in their travels!

We handle all unforeseen problems and sudden changes in itinerary faced by your customers at the travel destination.

  1. Urgent "On-Site" Service
    • In addition to communication by voice and video calls, etc., We can also arrange for our local staff to come to the location urgently to provide on-site support.
    *There may be separate charges on site.
  2. A Network Spanning Over 100 Countries
    • We respond to the safety needs of all travellers.
    • Attentive support from local agents who are thoroughly familiar with the locality.
  3. Easy Contact via the Exclusive App
    • Free communication via the app which enables messaging, voice and video calls. As long as there is internet connection, you can be rest assured that you stay contactable anywhere and at any time.
    • Use GPS to check the whereabouts of your staff from Japan. This enables prompt rescue.
    • Distribution of alerts
  4. Comprehensive Support from a Risk Management Company
    • Issues are handled based on advice from safety management specialists in the event of a terrorist attack, disaster, major accident or emergency.
    • We handle situations that cannot be handled by general insurance companies or travel agencies.
    *There may be separate charges depending on the service type.

Promotional Videos

Promotional Videos

Usage Example "For Travel Agencies & General Corporations"

Pamphlet (Abridged edition)

For Overseas Travels with Safety Measures

ALL-IN-ONE

Business Chat Apps with "Safety Information"

(PDF / 955KB)

For Overseas Travels with Safety Measures

BUSINESS CHAT APPS

One-Stop Crisis Management Service

(PDF / 1.24MB)

Pamphlet (Abridged edition)

BTM Support Service for Travel Agencies

Call Centre

One-Stop Crisis Management Service

(PDF / 1.19MB)

Support for International Businesses & Educational Institutions / School Corporation

Super Contact Centre

One-Stop Crisis Management Service

(PDF / 7.24MB)