On Hong Kong Airlines flight HX1310 (Delhi/Hong Kong 23:05/06:50) and Cathay Pacific CX564 (Hong Kong/Kansai 08:30/14:55), Mr. A, who was scheduled to return to Kansai Airport from Delhi, India via Hong Kong, entered Hong Kong with the wrong passenger flow. After entering the country, he realized his mistake and tried to board CX564 at the departure lobby, but he couldn't get there in time.
He tried to negotiate with the counter, but they told him that it was his mistake to board the wrong flight and told him to get a Hong Kong/Kansai ticket by himself. What should I do?
On Cathay Pacific's Hong Kong/Kansai flight, we were able to confirm on the aircraft reservation terminal that CX506 (10:45/15:20) had 5 seats available and CX502 (16:30/21:25) had more than 9 seats available, so we went to the Cathay Pacific counter and found the person in charge of the counter. He explained that it was his mistake to miss flight CX564, that he was a student and didn't have any money, etc., and asked him if he could get on CX506 or CX502. If he still couldn't get on, I told him that if he contacted TASKAL again, TASKAL would arrange the cheapest air ticket for him with his own credit card or his parents' credit card guaranty.
Mr. A was able to fly home on CX506 without having to buy another ticket.
Comment: Since it was a personal mistake for Mr. A to miss CX564, he should buy a new ticket as a general rule, as said by the Hong Kong Airlines counter personnel.
However, there were empty seats on the next two Cathay Pacific flights, so there was room to negotiate for a free ride. The person in charge of the airport counter has the authority to make decisions. It is only the decision of the person in charge of the airport counter, but we were lucky in this case.